Return and Refund policy

 

We want you to love your Thor Cases products. If you're not satisfied, we’re here to help with our hassle-free return and refund policy.

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns:

  • Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

To start a return, contact us at contact@thorcases.com. Returns should be sent to the following address:

1014 W 36th St, Baltimore, MD 21211, United States

If your return is accepted, we’ll provide you with a return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, reach out to us at contact@thorcases.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective.

  • The item is damaged.

  • You receive the wrong item.

We’ll evaluate the issue promptly and work to make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

  • Single-use items (e.g., screen protectors, camera lens protectors).

If you have questions about your specific item, feel free to contact us for clarification.

Exchanges

To exchange an item, the fastest method is to:

  1. Return the item you have.

  2. Once the return is accepted, make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. Items must be returned in the same condition they were received: unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you about the approval status of your refund.

If approved:

  • The refund will be processed to your original payment method within 10 business days.

Additional Notes:

  • It may take some time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since your refund was approved, please contact us at contact@thorcases.com.

Thank you for shopping with Thor Cases. We are committed to ensuring your satisfaction!