Shipping Policy

This Shipping Policy applies to all orders placed through Thor Cases. By placing an order, you agree to the terms outlined here.

Domestic Shipping Rates and Estimates

We provide free shipping within the United States (USA).

Where Do We Deliver?

We currently ship products to the following locations:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

  • Europe

  • Asia

  • South America

Delivery Time

Handling Time:

  • We take 1-2 business days to process and handle orders before shipping. Orders are shipped between Monday-Friday, excluding public holidays.

Transit Times:

  • United States, United Kingdom, Canada, Australia, and New Zealand

    • Premium Shipping: 4-12 business days

    • Free Shipping: 7-21 business days

  • Europe

    • Premium Shipping: 5-14 business days

    • Free Shipping: 7-21 business days

  • Asia

    • Premium Shipping: 11-28 business days

    • Free Shipping: 16-45 business days

  • South America

    • Premium Shipping: 11-28 business days

    • Free Shipping: 16-45 business days

Change of Address

We cannot change the delivery address once the order is in transit. If you need to modify the delivery address, please contact us within 24 hours of placing your order at:

Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. If the order has already been dispatched, please refer to our refund policy.

Tracking Information

Once your order has been shipped, you will receive an email notification with a tracking number to monitor the delivery status. Please allow 48 hours for tracking information to become available.

If you haven’t received your order within 5-8 days of receiving the shipping confirmation email, please contact us with your name and order number, and we will assist you.

Parcels Damaged in Transit

If a package is damaged during transit, please:

  • Reject the package from the courier if possible.

  • Contact our customer service immediately for assistance.

If the package was delivered in your absence and found damaged, please contact us for the next steps.

Contact Information

For any questions or concerns regarding shipping, please contact us at:

  • Trade Name: Thor Cases

  • Phone Number: +1 (667) 356-6785

  • Email: contact@thorcases.com

  • Physical Address: 1014 W 36th St, Baltimore, MD 21211, United States

Thank you for shopping with Thor Cases. We are committed to ensuring your order arrives safely and promptly.